We stand behind our products and want you to be satisfied with your purchase.

 

Return Window:
Returns are accepted within 30 days of delivery.

 

Condition:
Items must be unused and in original packaging to qualify for a return.

 

How to Start a Return:
To initiate a return, please contact our team at sales@novus-safety.com with your order number.

 

Refunds:
Once your return is received and inspected, refunds will be issued to your original payment method within 5–7 business days.

 

Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

 

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 5 days of delivery, and we will resolve the issue promptly.